At SexySwimwearSales.com, we’re committed to making your shopping experience smooth and satisfying. Below you’ll find all the details about our shipping options and return process.

Shipping Information

Processing Time: All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment
    • Tracking included
  • Free Shipping:
    • Available for orders over $50
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment
    • Tracking included

Note: Delivery times are estimates and may vary depending on destination and customs processing. We ship worldwide except to certain Asian countries and remote areas.

Returns & Exchanges

We want you to love your fashion finds! If you’re not completely satisfied, you may return or exchange eligible items within 15 days of delivery.

Important: For hygiene reasons, we cannot accept returns or exchanges on lingerie, sleepwear, or swimwear unless items are defective or not as described. Please check sizing carefully before ordering these intimate items.

Eligibility Requirements

  • Items must be unworn, unwashed, and in original condition with all tags attached
  • Must be returned within 15 days of delivery
  • Original proof of purchase must be provided

How to Return an Item

  1. Contact Us: Email [email protected] within 15 days of receiving your order with:
    • Your order number
    • Reason for return
    • Exchange preference (if applicable)
  2. Get Approval: Our team will review your request and email you a Return Authorization Number (RAN) within 2 business days.
  3. Package Items: Securely pack items in original packaging with all tags attached. Include a copy of your order confirmation.
  4. Ship Your Return: Mail to:
    SexySwimwearSales Returns
    3757 Polk Street
    Tucson, AZ 85716
    USA

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Process

  • Timing: Once received (typically 3-5 business days after arrival), we will process your refund or exchange.
  • Refunds: Issued to original payment method within 5-7 business days after approval. Depending on your bank, it may take 2-5 additional business days to appear on your statement.
  • Exchanges: New item ships within 2 business days of receiving your return. You’ll receive a new tracking number via email.

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos. We’ll arrange for a replacement or refund and provide a prepaid return label if needed.

Non-Returnable Items

For hygiene reasons, these items cannot be returned or exchanged unless defective:

  • Lingerie
  • Sleepwear
  • Swimsuits

Need Help?

Our customer service team is happy to assist with any questions about shipping or returns. Email us at [email protected] and we’ll respond within 24-48 hours.