At SexySwimwearSales.com, we want you to love your fashion purchases as much as we do. If you’re not completely satisfied with your order, we’re happy to offer returns or exchanges within 15 days of receiving your items. Please review our policy below to ensure a smooth process.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Items must be unworn, unwashed, and in original condition with all tags attached
  • Items must be returned within 15 days of delivery
  • Original proof of purchase must be provided

Important: For hygiene reasons, we cannot accept returns or exchanges on lingerie, sleepwear, or swimwear unless the items are defective or not as described. Please ensure you check sizing carefully before ordering these intimate items.

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact our team: Email us at [email protected] within 15 days of receiving your order with your request (see template below). Include your order number and reason for return.
  2. Wait for approval: Our customer service team will review your request and email you a Return Authorization Number (RAN) within 2 business days.
  3. Package your items: Securely pack the items in their original packaging with all tags attached. Include a copy of your order confirmation.
  4. Ship your return: Mail the package to our returns center at:

SexySwimwearSales Returns
3757 Polk Street
Tucson, AZ 85716
USA

Note: For exchanges, please indicate the new size or style you prefer in your initial email. We’ll process the exchange once we receive your original item.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Process

Once your return is received and inspected (typically within 3-5 business days of arrival), we will process your refund or exchange:

  • Refunds: Will be issued to your original payment method within 5-7 business days after approval. Depending on your bank, it may take an additional 2-5 business days for the refund to appear on your statement.
  • Exchanges: Your new item will be shipped within 2 business days of receiving your return. You’ll receive a new tracking number via email.

Return Request Email Template

Subject: Return Request for Order #[Your Order Number]

Dear SexySwimwearSales Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:

Items to return: [List item names, sizes, and quantities]
Reason for return: [Please specify]
Exchange preference (if applicable): [New size/style desired]

Please let me know the next steps and provide the Return Authorization Number.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Non-Returnable Items

For hygiene reasons, the following items cannot be returned or exchanged unless defective:

  • Lingerie
  • Sleepwear
  • Swimsuits

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage or defect. We’ll arrange for a replacement or refund and provide a prepaid return label if needed.

Need Help? Our customer service team is here to assist you with any questions about returns or exchanges. Email us at [email protected] and we’ll respond within 24-48 hours.